Upon returning the car at the airport in Cancun (without getting into any accidents), your staff at that location decided to do a super thorough inspection- inspecting both the inside, the outside, and even the bottom underside of the car.
We were then told that we would be charged for a small scratch on the underside of the car near the tire (where your Playa del Carmen staff didn't even remotely check) as well as for a missing antenna because despite the radio not working and the antenna clearly being missing from the beginning, the Playa del Carmen staff didn't go back and mark the paper like they told us they would for the missing antenna.
Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya.
Special features at the Gran Porto Resort include Family Suites with bunk beds and extra space for up to 5 total guests, the expansive SPAreal – a full-service spa and hydrotherapy zone, the complimentary Oki® Kids Club, and the T-Zone for Teens.
We asked to speak to a supervisor and were told that we would have to wait another hour because our issue wasn't a priority.
None of your staff was able to explain to us why we were being charged and yet we were told that we "had to wait" and were denied access to your company-provided shuttle to get to our flight. And I left feeling frustrated having to deal with staff that was overly UNqualified to man a customer service counter.
I was told that if I didn't I needed to put 8,000 dollars down. The translation was at times a bit rough, but everything was settled rather quickly.Choosing Budget rental car for my business trip was the absolute WORST idea I made my entire trip.This is the review I left on the Budget website so that you get a sense of what we had to deal with: It took over an hour for us to pick up the car in Playa del Carmen (despite having made an online reservation), and when it was finally brought around- your staff did a super lenient inspection, simply glancing at the car and then letting us know that it "looked fine to them." We had to tell your staff that the radio wasn't working, to which your staff laughed and came into the car and poked around with a paper clip, saw that it still didn't work, said they would mark the paper accordingly, and sent us on our way.When we booked it online we were asked if we wanted insurance.I declined, because I know my auto insurance covers rentals.3- Have two computer terminals available (I left with out my contract printed, just a piece of paper with numbers and noting specific about car or price description).4- Have a place to clean your cars that it is not in a sand area (concrete floor will help to make the clean more effective).The car was new, clean and ready to go (only had 3/4 of a tank of gas - make note of this).We purchased the Full coverage insurance for safety measures - well advised for many reasons! We purchased the Full coverage insurance - no deductible.From beach life to nightlife, Playa del Carmen’s hottest new luxury destination hotel has it all.Executive Chef Pedro Abascal and the team from CATCH NYC bring authentic flavors of Mexico, by way of Spain and Paris, to our Rooftop Playground above Quinta Avenida and our bohemian-inspired oceanfront Beach House on the water.